Information for Patients

At Palm Beach Diabetes and Endocrine Specialists, PA, we strive to provide all our patients with effective, compassionate, and individualized medical services. Our physicians are all board-certified in Endocrinology, Diabetes and Metabolism. In addition, we all serve on the faculty University of Miami’s faculty and educate students and other physicians. To answer any questions you may have about our services, please call us at (561) 513-5100 or refer to the information below.

When Are We Available?

The physicians at Palm Beach Diabetes & Endocrine Specialists (PBDES) are available for appointments from 8:00 a.m. until 4:45 p.m., Monday through Friday. To schedule an appointment, please call the office at (561) 513-5100 between the hours of 8:00 a.m. to 12:00 Noon and 1:00 p.m. to 4:45 p.m., Monday through Friday.

Your initial doctor’s visit will begin with a thorough and comprehensive evaluation of your condition. Follow-up appointments will be scheduled to discuss any diagnostic or laboratory procedures that were performed and/or to monitor your response to treatment.

How Do We Handle Billing & Insurance?

Our West Palm Beach thyroid physicians participate with the majority of managed care plans, including HMOs, Medicare HMOs, PPOs, and Point of Service plans. PBDES physicians are also participating Medicare providers. Our professional fees are reasonably priced and we take into consideration our specialty areas and geographic region when calculating costs. We request and expect full payment at the time of service.

If you have no insurance, payment is expected at the time of the appointment. HMO patients are responsible for obtaining their own referrals and presenting such authorization to us prior to the visit or when you register at your appointment. For our patient’s convenience, we accept cash or personal checks, as well as MasterCard, VISA or American Express credits cards. Payments may be made online on our website.

Insurance & Fees

Our fees are well within the range of usual and customary charges for our specialty and region. All patients, including those covered under insurance plans in which we participate, are required to pay their co-payments, and deductibles at the time of service.

We will bill your charges directly to any plan in which we participate. You will be expected to pay us directly for any co-payment, deductible, or charges, which your plan determines to be the patient’s responsibility. If you are not sure whether our physicians participate with your insurance plan, please ask one of our staff members. They will be more than happy to answer your questions.

We currently accept the following insurance plans:

• Aetna all lines of business including Aetna Medicare open (excluding ACA plans and Aetna Medicare PPO)
• B/C B/S (PPO, HMO, POS,)
• Blue Options / Network Blue (excluding Blue Select)
• Beechstreet
• Champus
• Champva
• Cigna all lines of business (excluding ACA plans, Local Plus, Choice Fund Local Plus)
• Golden Rule
• Vista and Summit (now Aetna)
• Health Advantage Network (discount card)
• Health Options
• Humana all lines of business except (Humana Medicare PPO and Humana ACA plans Humana Medicaid)
• Health Plans of America
• Medicare
• Mutual of Omaha
• Multi-Plan
• Preferred healthcare network aka PHN (Principle Plaines)
• Tricare
• Unicare
• United Healthcare (excluding United Medicaid, and AARP Medicare Complete HMO)
• Wellcare
• Oscar
• IMAGINE HEALTH
• Preffered care partners
• Prominence
• Neighborhood
• Careplus
• UMR
• All savers

We do not participate in the following:

• Traditional Medicaid or any Medicaid replacement plans
• Avmed HMO
• GHI Primary
• Any other plans not on this list

Patient Forms

Please print and complete the appropriate patient forms. Bring the completed forms with you to your initial visit to our offices. To access each form, please click on the name of the form and print from your computer.

All patients:

• New Patient Information Form
• “No Show” Policy Form
• Consent for Use of Information
• Privacy Practices
• Patient Release Form
• Adult Medical History Form
• Patient Financial Policy Sheet
• Family Designation Release
• Privacy Practice Acknowledgement
• Research Authorization Disclosure

Thyroid Patients:

• Thyroid Questionnaire

Diabetic Patients:

• Diabetes Questionnaire